Returns are accepted within 14 days from receiving your package. We will give a refund or exchange, if the item is available. Shoes cannot be worn outside or show any signs of wear and must contain all tags and boxes that we mailed with. Worn shoes will not be accepted for return or refund. A restocking fee of 20% will be assessed for returns. . Please contact us if you are sending any returns back, you will need an RMA from us. Buyer is responsible for shipping back to us, and any new shipping charges related to the exchange. All shoes and boxes are required to be sent back. Please do not use the shoe box as the shipping box, please make sure it is double boxed. We require our boxes to be in new condition as sent them. Never hesitate to email if you need more info or clarification on any issues. We pride ourselves in great customer service and want you to be happy!